Help Center
KASHOPS Support
Find answers, learn how to get the most out of Kashmir’s local marketplace, or reach our support team.
Need Help with an Account or Technical Issue?
Our customer support team is available via email to assist you.
Exploring & Buying
How to browse products, verify shop details, and inquire directly with merchants.
- •Use the category bar or search to filter by craft (Pashmina, Walnut wood, Carpets, etc.).
- •Browse verified seller catalogs and message shopkeepers in real time.
- •Check working hours and visit addresses on the shop storefront.
Seller Storefronts
Managing your artisan boutique, updating products, working hours, and customer inquiries.
- •Sign up as a seller through the 'Sell on KASHOPS' registration flow.
- •Update inventory, prices, color variants, and gallery photos from your Seller Dashboard.
- •Receive direct WhatsApp and in-platform inquiries from interested buyers.
Account & Profile
Managing your login methods, OTP verification, saved items, and personal preferences.
- •Link your mobile number for fast WhatsApp OTP login.
- •Save favorite products and shops to access them from any device.
- •Review your safety report submissions inside your Profile menu.
Direct Messaging
Communicating directly with shopkeepers regarding product customization, sizes, and pricing.
- •Click 'Message Shop' or 'Message Seller' on any product or storefront.
- •Share images and specific requests safely within platform chat.
- •Report inappropriate or fraudulent messages directly using the message options menu.
Looking to file a formal dispute or grievance?
Support is for technical and general platform assistance. For formal consumer complaints, intellectual property claims, or regulatory escalations, please use the Grievance Redressal mechanism.